Learning & Development

An Inside Look: All-Inclusive Leadership Development

2 minutes to read

Guests are provided a great experience during their stay at American Hotel Register Company. By the same turn, the company’s Leadership Development (LD) program is about giving their leaders a great experience while they’re at work.

“We spend more of our time at work sometimes than we do at home,” said Amy Geltner, Director of Organizational Development. “Why not make it a really great place where you can grow and develop?”

American Hotel’s LD program was designed to help participants reach their full potential in their career development. The participants are selected through the succession management process and many graduates go onto bigger and more expanded roles. Amy said that the program was designed in a very hands-on way. Many of the senior leaders and subject matter experts within the business have helped develop the content. One program had managers design the content for the associate development program as a way to pay it forward and help others grow.

And that desire for development starts at the top. “American Hotel is third-generation, family-owned,” Amy said. “The owner is frequently seen sitting in the cafeteria eating lunch with an associate. Our entire senior leadership team embraces learning.”

Find out more about American Hotel’s LD program and how it’s paying dividends to the company and its clients by listening to Amy’s interview with TrainingPros on Learning Insights Radio.

Susan Sheehan

Susan Sheehan is a highly experienced business and learning professional with 35 years of leadership in Marketing, Sales, Client Relations, Training and Banking. This is complemented by both a Psychology/Education undergraduate degree and an advanced degree in Applied Behavioral Science – organizational development and training. Throughout her career Susan's constant has been her commitment to the development of talent and its direct impact on the bottom-line. Accountability, integrity and learning are her areas of focus for the corporate client and their associates. Having had hands-on experience through three corporate acquisitions, she is also well equipped in the areas of culture change, diversity, employee retention, motivation and training during tough times.

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Written By

Susan Sheehan

Susan Sheehan is a highly experienced business and learning professional with 35 years of leadership in Marketing, Sales, Client Relations, Training and Banking. This is complemented by both a Psychology/Education undergraduate degree and an advanced degree in Applied Behavioral Science – organizational development and training. Throughout her career Susan’s constant has been her commitment to the development of talent and its direct impact on the bottom-line. Accountability, integrity and learning are her areas of focus for the corporate client and their associates. Having had hands-on experience through three corporate acquisitions, she is also well equipped in the areas of culture change, diversity, employee retention, motivation and training during tough times.