Quick Answer:
Training as a Service (TaaS) is an ongoing approach to training in which organizations receive continued learning support rather than treating training as a one-time event. In an ERP environment, Training as a Service can help organizations maintain employee training as systems, processes, and job requirements change.
Training as a Service (TaaS) is an ongoing model for keeping employee training aligned with an enterprise system after go-live. In an ERP environment, TaaS provides recurring assessment, updated training materials and validation each time the system is upgraded or reconfigured. Employees keep performing their tasks correctly and understand how their work connects to the larger business process.
TrainingPros introduced its Training as a Service offering for the ERP community nearly a decade ago to close a gap it kept seeing. Organizations invested heavily in ERP implementation, then provided limited training when upgrades arrived. The offering focused on major ERP platforms, including SAP, Oracle, PeopleSoft and Infor, and on activity-based training that covers the full scope of an employee’s job after an upgrade.
Why does ERP training fall behind after go-live?
ERP training falls behind because the system keeps changing after the launch training ends. Updates add features, fix bugs and improve security, and each one can change how employees complete their tasks. When an update reaches users before the training does, people fill the gap with workarounds, help desk tickets and guesswork.
The pattern shows up in TrainingPros’ conversations with learning leaders:
- In a 2026 TrainingPros Learning Leaders session on the L&D tech stack, participants named a lack of training on how to use tools effectively and tools implemented without a clear rollout strategy as key barriers to adoption.
- In a 2025 session on AI in L&D, learning leaders said frequent product releases and system updates leave them looking for faster ways to create and update training videos and other assets.
- In a 2025 sales enablement session, leaders described teams feeling overwhelmed by CRM migrations, product rollouts and new processes arriving at the same time.
- In a 2026 session, participants agreed that technical implementation alone is insufficient and that L&D has to connect system change with change management and behavior change.
A new hire who joins a year after go-live adds another layer. That person needs onboarding on the system as it works today, which may differ from what the launch training taught.
What does Training as a Service include?
TrainingPros’ ERP training service follows three recurring steps. Each one repeats when a release, configuration change or role change affects how employees work.
- Assess current training. Compare existing materials against the system as it works today. A gap analysis or needs analysis identifies which tasks, roles and screens have changed.
- Build customized training materials. Update or create the assets employees use, such as eLearning, microlearning, virtual instructor-led training (VILT) and job aids with screenshots and shortcuts.
- Validate the training. Confirm the materials match the live system and that employees can complete the work. TrainingPros recommends checking in with users after they return to their jobs and use the system, since that is where remaining gaps surface.
The materials themselves often live in more than one place. Courses sit in the learning management system (LMS), while job aids and quick reference guides act as performance support employees reach for in the middle of a task. That second category supports learning in the flow of work and can reduce calls to the help desk.
What does ongoing system training look like in practice?
TrainingPros has supported system rollouts where sustainment was built into the design from the start. These examples come from CRM and operations platforms, and the same principles apply to ERP environments.
- A Salesforce rollout for 550 sales professionals. A hospitality client needed role-based training for primary users and secondary users with occasional needs. TrainingPros instructional design consultants built a blended learning program with task-based job aids for ongoing system use. The client kept the program afterward to onboard new associates. Read the case study.
- A mobile operations platform across hotel properties. TrainingPros provided an instructional designer and a change management consultant. The program combined train-the-trainer workshops, monthly communications to franchise partners and real-time inspections that let managers spot skill gaps and point employees to LMS modules. Read the case study.
- Technical onboarding after an acquisition. Technical writers, an instructional designer and a project manager produced 17 job aids and reference resources for a program designed to be updated and expanded as needs change. Read the case study.
Each program planned for what happens after launch: who maintains the content, where employees find help mid-task and how new hires get up to speed.
When does Training as a Service make sense?
Training as a Service fits when the system will keep changing and the internal team cannot absorb every update. Questions that can help you decide:
- Does your ERP platform release updates on a schedule your training team struggles to match?
- Are help desk tickets rising after updates for tasks employees already learned?
- Do new hires learn from launch materials that no longer match the screens they see?
- Are subject matter experts spending time answering “how do I” questions that a job aid could answer?
- Is your L&D team spread across more projects than people?
Need Support With ERP Training?
TrainingPros connects organizations with experienced learning and development professionals who can support ERP training and other enterprise learning initiatives.
Depending on the project, support may include instructional design, training development, technical communication, training delivery, and other L&D expertise needed to maintain or expand an organization’s learning program.
If your organization needs additional expertise for an ERP implementation, system update, or ongoing training program, a TrainingPros Relationship Manager can help identify the type of consultant your project requires.
We’ve been named a Top 20 Staffing Company by Training Industry and a Champion of Learning by the Association for Talent Development (ATD), recognition that reflects our commitment to delivering high-quality, tailored learning solutions.
To hear ongoing conversations with senior learning leaders, listen to our Learning Leader Spotlight podcast: Apple | Spotify | YouTube
If your team needs additional expertise to design or develop microlearning, eLearning, or other digital learning experiences, our relationship managers can help you find the right learning professional for your project.
When you have more projects than people™, let TrainingPros find the right consultant to start your project with confidence.
Frequently Asked Questions About
Training As A Service
Training as a Service is an ongoing approach that keeps ERP training aligned with the system after go-live. Training is assessed, updated and validated each time an upgrade or configuration change affects how employees work.
Implementation training prepares employees for go-live. Training as a Service continues after launch, covering upgrades, new features, process changes and new hires who join later.
TrainingPros' ERP training service has focused on platforms including SAP, Oracle, PeopleSoft and Infor. The assess, build and validate approach applies to other enterprise systems as well.
Materials can include eLearning, microlearning, virtual instructor-led training, job aids and quick reference guides. The mix depends on the audience, the task and how often the system changes.
Ownership varies by organization. Some keep it with the internal L&D team, some assign it to system super users, and some bring in contract learning consultants when updates outpace internal capacity.
